
Melkart Rouhana
Best-selling author of "Greatness is NOWHERE: Three Principles to Jazz up Your Culture, Pep up Your People, and Spice up Your Customer Experience,” Melkart is the Chief Engagement Officer of MRT Consultants, a Boutique Luxury Consultancy House.
His groundbreaking work has earned him accolades from prestigious institutions worldwide. St. Gallen University hailed him as "The Pope of Customer Experience," while Porsche executives dubbed him "The Rock Star of Customer Service."
Top hoteliers affectionately refer to him as "The Engagement Magician.” Melkart's philosophy has been instrumental in the success of renowned companies and institutions such as The Ritz-Carlton, Porsche, Four Seasons, Mercedes-Benz, Rosewood, Kempinski, and more. As the former Corporate Director of Global Learning for The Ritz-Carlton Hotel Company, he played a pivotal role in shaping organizational culture. Melkart's expertise extends beyond his authorship and consultancy; he has also served as a speaker and consultant at the Ritz-Carlton Leadership Center.
With a Master of Science in International Hospitality Management from The Manchester Metropolitan University “MMU,” England, in collaboration with the University Center Cesar Ritz, Switzerland, Melkart brings academic rigor to his practical and pragmatic approach and philosophy. He leverages his academic background and industry experience to coach executives on the Executive MBA program at London Business School and the executive education programs of St. Gallen University and HEC Paris.
Melkart's contributions to education and leadership have garnered him multiple awards, including the Visionary Awards and Outstanding Leadership Awards, recognizing him as a trailblazer in the field of education. For more insights and information on how Melkart can elevate your organization's culture, people, and customer experience, click here